How does receivables management act?
Ethical principles of debt management at Vattenfall
We work hard to treat you with respect on the basis of these ethical principles.
1.
We respect you and your personal situation.
2.
We treat you as we would like to be treated.
3.
We are happy to assist you in settling your outstanding debts.
4.
We provide clear information about debts and payment options.
5.
We make binding payment arrangements with you.
6.
We provide transparent information on our website about the consequences of late payment.
7.
We treat all customers equally. If anyone is having payment difficulties, we work together to find individual solutions.
8.
We put you in touch with neutral debt counselling services.
9.
We will help you with payment difficulties if you contact us in good time.
10.
We apply ethical principles on a daily basis in all our debt management business processes.