How can I pay my bill?

Late Payments / Payment options

Your payment options

There are various ways you can pay any outstanding bills. We recommend different payment methods depending on your circumstances.

Symbol für SEPA-Lastschriftverfahren

SEPA direct debit

In order to pay on time automatically and prevent additional costs from being incurred, simply give us permission for direct debit. 

To SEPA direct debit mandate

Symbol für Überweisung

Bank transfer

Transfer the total amount due, stating your contract number, to: 
IBAN: DE93 5005 0000 0090 0851 35
BIC: HELADEFFXXX
Tipp: Make sure you never miss a payment by issuing us a SEPA direct debit mandate.

Symbol für Ratenplan

Instalment plan

Check now whether you can set up an instalment plan.

Check now Personal contact

How do I avoid late payment reminders?

3 tips

Find out why you received a reminder in the first place – and how to avoid one in the future.

Nummer 1

 Make payment
on time

Make sure that your standard monthly payment and payment date are correct. In this way you’ll avoid having to make a large additional payment to make up the difference when your annual settlement invoice arrives. Reminders must be paid immediately, as the amount is already overdue.

Nummer 2

Check your payment method

Make sure that your SEPA direct debit authorisation or standing payment order is still active. You can go to your personal area in our Online Services to check if you have provided a SEPA direct debit mandate.

Nummer 3

Use your correct accounts

Check that the bank account you specified for your payments is correct. You can use our Online Services to check that your electricity and gas payments are going to the right accounts.